It is in the issues that happen that you see the true customer focus of a company.
Errors occur in business, in this case a booking mix up from the hotel staff. All parties want their money and are blaming eachother....with us as the customers scratching our heads. As the Mowana starts to blame us for their mistakes...that is NOT ON and does not for a relaxing vacation make.
The afternoon was a 5 hour fishing trip on the Chobe river. Check out this photo for the beauty of it.
I had a hard time switching from adreniline American to slow relaxed tourist, but it was wonderful to just sit in the sun and listen to the water, with a hippo watching us closely across the channel!!
The fisherman lived up to the staff of the Mowana - unprofessional!!! They ignored us, put a fishing rid in our hand (I had not fished and was hoping for at least a 5 minute how to and am intro on the river and the fish). The guides switched on their cell phones talking to friends, smoked cigarettes, did not come prepared with bait!!, and then ordered delivery take out on the river (cool idea) for just the 2 of them and ate in front of us! Lovely!
We did not catch anything except a couple of tiddlywinks, but did have some tug of wars and stories of "the big ones that got away" but I guess that is what they all say?!
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